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tbjili FAQ — Everything You Need to Know

Got a question about your account, a deposit, a bonus, or how a game works? This tbjili FAQ page covers the most common topics raised by Filipino players so you can find a clear answer fast — without waiting for support. Browse by category below or scroll through all questions at once. If your question is not listed here, the full support team is always reachable via the contact details in your account dashboard.

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For Filipino players aged 21 and above  ·  PHP accounts

Account Registration PHP Deposits & Withdrawals Bonuses & Promotions Live Casino & Slots Mobile App Help Account Security Support & Contact Account Registration PHP Deposits & Withdrawals Bonuses & Promotions Live Casino & Slots Mobile App Help Account Security Support & Contact

Account Questions

Setting Up and Managing Your Account

Everything you need to know about registration, verification, login, and keeping your tbjili account in good shape — answered clearly for Filipino players.

Creating a tbjili account is free and takes under two minutes on any device. Go to the Register page, fill in your chosen username, a valid email address or Philippine mobile number, and a secure password. You will receive a verification code via SMS or email — enter it to confirm your identity and activate your account. Once verified, you can log in immediately and access the full game library, claim your welcome bonus, and make your first deposit in Philippine pesos. You must be at least 21 years old to register and play on tbjili in accordance with Philippine gaming regulations. Only one account per person is allowed, so make sure you use accurate personal details from the start.

tbjili may ask you to complete identity verification before processing your first withdrawal or when your account reaches certain activity thresholds. Accepted documents include a government-issued photo ID such as a Philippine passport, SSS card, UMID, driver's licence, or PhilSys national ID. You may also be asked to submit a selfie holding your ID and a recent proof of address such as a utility bill or bank statement dated within the last three months. All documents are reviewed securely and your personal data is handled in line with the tbjili Privacy Policy. Submitting clear, legible photos speeds up the review process significantly — blurry or cropped images will be returned for resubmission. Most verifications are completed within 24 hours on business days.

On the tbjili login page, tap the "Forgot Password" link just below the password field. Enter the email address or mobile number linked to your account and you will receive a reset link or one-time code within a few minutes. Follow the instructions in that message to set a new password — choose something strong and unique that you have not used on other platforms. If the reset message does not arrive, check your spam or junk folder and confirm you are using the correct contact details. Passwords are case-sensitive, so once you have reset yours, double-check caps lock before logging in. If you are still locked out after following these steps, contact tbjili support directly through your account dashboard for manual assistance.

Yes, you can update your registered contact details through the Account Settings section after logging in. For security reasons, changing your email or mobile number requires you to verify both the old and new contact details before the change takes effect. This two-step confirmation prevents unauthorised changes to your account. If you no longer have access to your old email or number, contact tbjili support and provide your identity documents so the team can assist you manually. Keeping your contact details current is important because tbjili uses them for password resets, withdrawal confirmations, and security alerts. It is recommended to review your account details periodically to make sure everything is accurate and up to date.

Money Matters

Deposits, Withdrawals & PHP Payments

All transactions on tbjili are handled in Philippine pesos. Here are the most common questions Filipino players ask about funding their account and cashing out their winnings.

tbjili supports a range of payment options popular with Filipino players, including GCash, Maya (formerly PayMaya), online bank transfers, and over-the-counter cash deposit channels. All deposits are processed in Philippine pesos so there are no currency conversion fees for local players. The minimum deposit amount varies by payment method and is displayed on the Deposit page before you confirm your transaction. Most deposit methods are processed instantly, meaning your balance is updated and you can start playing within seconds of a successful transaction. For a full and current list of supported payment channels, visit the Deposit page directly as options may be updated from time to time. tbjili does not charge additional fees on standard deposits, though your bank or e-wallet provider may apply their own transaction limits.

Withdrawal processing times on tbjili depend on the method you choose and whether your account has completed identity verification. E-wallet withdrawals to GCash or Maya are typically the fastest, often arriving within a few hours of approval. Bank transfers may take one to three business days depending on your bank's processing schedule. All withdrawal requests go through a security review before funds are released — this is a standard step that protects your account from unauthorised cashouts. If your withdrawal has been pending for longer than the expected timeframe, check your account notification centre first, as tbjili may have sent a request for additional verification. Completed identity verification generally results in faster withdrawal approvals across all methods.

If your deposit does not appear in your tbjili balance within 15 minutes of a successful payment, first refresh your account page and check your transaction history under Account Settings. Occasionally, network delays between payment providers and tbjili's system can cause a short lag, especially during peak hours or scheduled maintenance windows. If the amount has been deducted from your e-wallet or bank account but still does not appear after 30 minutes, take a screenshot of your payment confirmation and contact tbjili support with the transaction reference number. The support team can trace the payment on their end and manually credit your account once the transaction is confirmed. Do not attempt to make a second deposit for the same amount before the first one is resolved, as this may result in a duplicate charge. Most missing deposit cases are resolved within a few hours of raising a support ticket.

Rewards & Offers

Bonuses, Promos & How They Work

tbjili regularly runs promotions for Filipino players — from welcome bonuses to reload offers and game-specific rewards. These are the questions players ask most about claiming and using them.

The tbjili welcome bonus is automatically available to all newly registered players who make a qualifying first deposit in Philippine pesos. After completing registration and logging in for the first time, navigate to the Promotion page to see the current welcome offer and its minimum deposit requirement. Make a deposit that meets or exceeds the stated minimum and the bonus will be credited to your account either instantly or within a short processing window. Welcome bonuses come with wagering requirements — this means you need to play through the bonus amount a set number of times before the resulting winnings can be withdrawn. Always read the full terms on the Promotion page before depositing, as bonus conditions including eligible games, time limits, and maximum withdrawal caps are clearly listed there. If your bonus does not appear after a qualifying deposit, contact support with your deposit reference number.

A wagering requirement — sometimes called a playthrough requirement — is the number of times you need to bet the bonus amount before you can withdraw any winnings generated from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally toward wagering requirements — live casino games, slots, and bingo may each have different contribution percentages, which are listed in the promotion's full terms. Keeping track of your wagering progress is easy through the Bonus section of your tbjili account dashboard. Wagering requirements are a standard industry practice and are designed to ensure fair use of promotional funds. If you have questions about a specific promotion's requirements, the Promotion page and support team are both available to clarify.

Bonus funds cannot be withdrawn directly — they must first be converted to real money by completing the wagering requirement attached to the promotion. Once you have met the playthrough conditions, the qualifying amount moves from your bonus balance to your real-money balance and becomes fully withdrawable. Some promotions also have a maximum withdrawal cap on bonus winnings, meaning there is a ceiling on how much of the bonus-derived winnings you can cash out — this figure is always stated in the promotion terms. Your tbjili account dashboard shows your current bonus balance, real-money balance, and wagering progress separately so you always know exactly where you stand. If you choose to forfeit a bonus before completing wagering, any bonus funds and associated winnings will be removed from your account. It is always worth reading the full promotion terms before opting in to avoid any surprises.

Games & Platform

Games, App & Technical Help

Questions about how to play, which games are available, and how to get the best experience on your Philippine mobile device — all answered here.

tbjili offers three main game categories designed for Filipino players: Live Casino, Casino, and Bingo. The Live Casino section features real-time table games hosted by professional dealers — including baccarat, roulette, blackjack, and game show-style titles — streamed directly to your device. The Casino section covers a wide range of slot games and RNG table games from leading software providers, with new titles added regularly. The Bingo section offers multiple bingo room variants with different ticket prices and prize pools, making it accessible for players at every budget level. All games are fully playable on mobile browsers and through the tbjili app without needing to download separate game clients. Game availability may vary slightly depending on your device and connection speed, but the full library is accessible to all verified Philippine accounts.

The tbjili mobile app is available for download directly from the Download page on this website — no need to search third-party app stores. Visit the Download page, follow the on-screen instructions for your device type, and the installation file will be ready within seconds. On Android devices, you may need to allow installation from unknown sources in your phone's security settings before the app installs — this is a standard step for apps distributed outside the Google Play Store. iOS users can access tbjili through the mobile browser version, which is fully optimised for iPhone and iPad and delivers the same game experience as the app. The tbjili app is lightweight, loads quickly on Philippine mobile data connections, and supports all the same features as the desktop version including deposits, withdrawals, and live chat support. Always download the app from the official tbjili Download page to ensure you have the genuine, secure version.

Game loading issues are most commonly caused by a slow or unstable internet connection rather than a problem with tbjili itself. Start by switching between mobile data and Wi-Fi to see which gives a more stable connection, then try reloading the game. Clearing your browser cache and cookies can also resolve loading problems caused by outdated stored data — this takes less than a minute in your browser settings. If you are using the tbjili app, try closing it fully and reopening it, or uninstalling and reinstalling the latest version from the Download page. For Live Casino games specifically, a minimum connection speed of around 5 Mbps is recommended for smooth streaming without buffering. If the issue persists across multiple games and connection types, check whether tbjili has announced a scheduled maintenance window, as brief downtime periods are occasionally required for platform updates.

Still Have a Question?

If your question was not covered here, the tbjili support team is available to help Filipino players directly. Log in to your account to access live chat, or visit the relevant section of the platform for more specific guidance. New to tbjili? Registration is free and your welcome bonus is waiting on your first qualifying deposit in Philippine pesos.

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Must be 21+ · Philippines only · Please read our Responsible Gaming page.